How to exclude the Sync Tool from Avast Antivirus

Problem

In some instances, you might notice a disruption to the desktop client sync process when Avast Antivirus is installed on that device. The antivirus might block certain parts of the Sync Tool.

Solution

In order to prevent sync issues, you need to exclude or accept-list a couple folder paths and processes in the Antivirus. To do so, follow these steps:

1. Open Avast Antivirus and navigate to Menu > Settings.

   

2. Next, go to General > Exeptions > Add Exeption.

   

3. To add an exeption, you can either enter the exact path, or click on the Browse button and navigate to the file/ folder. After entering the path, click OK > Add Exeption.

   

Add the following items:

Paths

C:\Program Files (x86)\vBoxxCloud (or branded name)
C:\Program Files (x86)\vBoxxCloud VFS (or branded name VFS)

Processes

C:\Program Files (x86)\vBoxxCloud (or branded name)\bin\agent_gui.exe
C:\Program Files (x86)\vBoxxCloud (or branded name)\bin\agent_service.exe
C:\Program Files (x86)\vBoxxCloud VFS (or branded name VFS)\bin\agent_gui.exe
C:\Program Files (x86)\vBoxxCloud VFS (or branded name VFS)\bin\agent_service_VFS.exe

Depending if you have the Sync Tool full client or the virtual client (VFS), it should look like this:

For Mac systems:

The following Mac folder paths and processes need to be accept-listed (or excluded from scanning) to ensure proper functionality of the sync tool agent:

Paths
/private/etc/anchor/Applications
Processes
agent_servicevBoxxCloud.app (or branded name)